Action Pinball Logo Game Service & Repair

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Salt Lake City, Utah, USA
E-Mail: info@actionpinball.com
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Pinball:
Game Service & Repair

 

We are located in Salt Lake City, Utah, and do service & repair for customers in and around our local area.

We service most electronic commercial coin-operated pinball machines, and a few select video games.

Contact us with your needs to see if we can help.


NOTE: Current COVID-19 Info Regarding In-Home / On-Site Service Calls:

09/19/2020:

Mask and gloves are worn when we visit, as part of our effort to help protect ourselves and our customers against the continuing spread of the COVID-19 virus.

We ask that you help us practice social distancing when we are visiting your location (please maintain 6-foot minimum distance).

We ask that you do not invite us out if you have anyone that is ill, or who has cold-like symptoms in your home.

Our shop is still open during regular business hours, and we can also accomodate in-shop repair work if you are able to bring a game in. Contact us if interested.

Thank you for your understanding and support during this difficult time.



About Us:
We have over 40 years experience working with most makes and models of pinball machines.

We carry a large inventory of parts and supplies to cover a wide variety of service & repairs.

We have the most experience, the largest parts inventory, and the best service, in the Western states.

Most types of basic service and repair work can be done on-site in one visit, and typically take about an hour.

Some types of service require that the game is brought into our shop for work.

Contact us with your exact needs to see if we can help.


Page Contents:

Games we Service:
We service most makes and models of electronic (1977-up) commercial coin-operated pinball machines including Alvin G., Bally, Capcom, Chicago Gaming, Data East, Gottlieb, Jersey Jack, Premier, Sega, Stern.

We also service some older classic video games including Pac-Man, Ms. Pac-Man, Arcade Legends, Multicade.

Call, or e-mail us with the name of your game, manufacturer, where you are located, and a description of the problem(s) or work you want done, and we can tell you if we can help, and give you some more information, as well as a free estimate.

There are some games that we don't service. Feel free to check with us if you own something that is not listed above.
On-Site / In-Home Service:
We can make on-site service calls to most locations in and around our local area (Salt Lake City, Utah) to service and repair pinball machines. See our
service area info below for more details.

Call, or e-mail us for more information, a free estimate, or to schedule a service call.

Most on-site service calls that we do are limited to basic repairs or service work that can typically be done within an hour or two. If your game requires more work than this, it may need to be brought into our shop for service. We can make arrangements to have you bring your game in, or may be able to pick up and transport your game for you at an additional cost, if our schedule and workload permit. Contact us for further info.

On-Site Service Restrictions:
  • Indoor Games Only: We will only service games that are kept indoors, in a dry, temperature-controlled area (normal room temperature of typically 65-75 degrees). We will not work on games that are kept outdoors or in non-climate-controlled areas such as sheds, garages, storage units, etc. Most games (especially older ones) will often not work properly if located in an area with extreme temperature conditions, or will operate intermittently in areas where the temperature/humidity fluctuates over the course of a year (garages, cabins, storage units, etc).

  • "Serviceable" Area: We will only service games that are in a serviceable area with good lighting, at least 2 feet of clear space on both sides of the game, and 4 feet clear space in front so we can get the glass off and open up the game to work on it. If you can't get around, behind, in front of, or under your game, then neither can we. Games must be free of furniture and storage items around, on top, and underneath. These items will inhibit our access to the game, and make it difficult or impossible to move the game from side-to-side for service, if needed. Please make sure the area around your game is free and clear of obstructions so that we can do our work.

    We will not move furniture or personal items to gain access to your game due to liability and health reasons.

    If your game is not in a "serviceable" area, we would need to have it brought in to our shop for work instead.

  • Payment Arrangements: We require that payment arrangements are made before we come out for your service appointment. We take all major brands of credit/debit cards. An authorization is run on the card before we come out, for the estimated service amount, to be sure the card can be charged to. We can also take cash, check, PayPal, or Venmo for payment when service is complete, but a credit/debit card is required up-front before we come out. Charges apply for any time devoted to your game, from the time we leave our shop, until the time we get back.
Additional Charges:
If we arrive for your appointment and find the game is not located indoors in a serviceable area (as described above), service will be refused, and a second return appointment will have to be made, and charges for coming out on the first trip will still apply (we charge for any time devoted to your game from the time we leave the shop, until the time we get back).

Special Note: Pets / Children / Distractions:
If you have any pets or small children at your location, we request for safety reasons that they be kept out of the area when we're working on your game. We realize it's exciting and fun to have your game being worked on, but most game repairs are very difficult and require great caution, focus, and concentration for them to be done safely and correctly and without any damage to persons or property. Extra noise, disturbances, disruptions, pets, or children in the area can be very dangerous and very distracting, and even potentially harmful to ourselves, others, and your property.

In the past, we have had pet problems, broken glass, knocked-over toolboxes, pinched fingers, stepped-on toes, customers burned with soldering irons, children turning the game on while we're working on the electronics, and similar issues. So we politely ask for your courteous consideration when working on your game at your location. The better we can focus and work on your game, the quicker and less expensive the work can be completed.

"Can I watch you work on the game?":
It's your dime, but we work much faster and more efficiently when left alone to do the job. (Think of someone looking over your shoulder and wanting to carry on a conversation while you're working at your job...) Speed and efficiency makes for a better repair, and a lower repair bill (we charge by the hour). As much as we enjoy talking about pinball with our customers, carrying-on a discussion, or showing/explaining what we're doing while trying to work, these distractions take away a tremendous amount of focus/concentration, and increase the odds of something getting overlooked. It also increases the amount of time it takes to get the job done, which results in a higher repair bill.

If you'll be with us while we repair your game, we recommend staying out of the way and giving us plenty of room to work and to move all around the machine during the service. Anything else you can do to help us focus and concentrate on the job as best we can will improve the quality of the work, and shorten the amount of time needed to do the work. This results in a better repair job, and a lower repair bill.

Too many times in the past, we have had well-meaning customers get fingers pinched, knock glass over, get burned with soldering irons, trip over toolboxes, get electrical shocks, and encounter other various hazards and mishaps when trying to be "a part of the repair".

"Can I help you with the repair work?":
No. We work on our own and come prepared to do the job, so do not need any assistance in doing our work. We kindly recommend simply leaving the work to us.


In-Shop Service:
Customers are welcome to bring games into our shop to be serviced. We are located in Salt Lake City, Utah. Please
call or e-mail to set up an appointment before bringing your game in for service. We can also pick your game up for you and transport it to our shop for repair, for additional cost (if you are within our service area).

SAVE!   Bringing your game in for service on your own can save some cost, as this does not require us to travel to your location to work on the game (on-site service is available only within our service area). It also eliminates the possibility and extra costs of us having to make a 2nd trip out to service your game, in the event that any special parts or custom service may be required (such as having to send a circuit board out for repair at the factory, or special-ordering any unique parts, etc.)

Some games will have to be brought in to our shop for service, including those that need more extensive work/overhaul, or those that are owned by customers located outside our service area. You can also have your game shipped/transported to/from us by a freight carrier or delivery service- see our Game Packaging and Shipping page for more info.

Payment for In-Shop Repairs:
For games serviced at our shop, we accept only cash, credit/debit cards, PayPal, or Vemno. We do not accept checks for in-shop service.

Game Storage:
Games must be picked up (or delivered) as soon as repairs are complete, otherwise they will be subject to storage fees and may be sold at customer's expense to cover any applicable storage and repair costs. We are not a storage facility, so make sure you can make arrangements ahead of time to pick your game up when repairs are complete.


Services That We Perform:
We can help your pinball machine with anything from general periodic service and repairs done on-site, to basic overhauls and tune-ups- even on a game you just bought "as-is", one that has been "sitting for years", or the all-too-common "eBay nightmare"! We deal with games like these all the time!

Some of the services we commonly perform are:
  • Cleaning, polishing, and waxing playfield.
  • Testing and adjusting game devices.
  • Replacing rubber rings and bumpers.
  • Replacing burned-out light bulbs.
  • Installing new ball(s).
  • Replacing broken or worn-out drop targets.
  • Overhauling playfield, including full tear-down and reconditioning.
  • Rebuilding flippers and bumpers.
  • Repairing and replacing mechanical and electronic parts.
  • Upgrading electronics in older/aging games.
  • Replacing overheated connectors and wiring.
  • Replacing burned out or faulty score displays.
  • General game "tune-ups" and adjustments.
  • ...and more!
Costs vary depending on exactly how much work you want done to your game, or exactly what it may need, and can also vary depending on the type and complexity of the game, and what parts may need to be installed. We charge a competitive hourly rate for our time, plus any parts that may be required.

If you would like a free estimate for pinball service, simply
call, or e-mail us and we will send you a quick reply.

When contacting us, please provide the following vital information:
  • Name of your game (and possibly manufacturer).
  • Description (brief or lengthy) of what problem(s) it has, or what you would like done.
  • Your location (city).
Please note that we only service games on-site within our local area. If you are outside our local area, we may be able to have you bring your game into our shop for service.

Call or e-mail us if you have any questions or need any additional information!


Our Service Area:
We are located in Salt Lake City, Utah. We provide on-site service/repair to most locations in and around the Salt Lake valley and surrounding Wasatch Front areas (highlighted area shown in the map below):
Action Pinball Service Area Map

NOTE: On-site repair costs will be higher to areas outside the Salt Lake City metropolitan area due to distance/travel time required. Games can also be brought into our shop for service, which saves some cost.

Most on-site service calls that we do are limited to minor repairs or service work that can be done within an hour or two. If your game requires more work than this, or if you are outside our service area, then you may bring your game into our shop for service. We can make arrangements to have you bring your game in, or may be able to pick up your game for you. Contact us for further info.

Feel free to contact us if you have a game that you would like repaired, and we can give you more information, including a free estimate.
Service Rate, Charges, and Work Hours:
Service Rate:
We offer a competitve hourly rate for service, based mostly on our experience, expertise, and quality of work. We have over 40 years experience in the pinball industry, and are the best qualified in the state of Utah. Our rate applies to time spent working on your game, plus any travel time to and from your location. Parts and supplies are additional.

In-Shop Service Hours:
Customers are welcome to bring their games in to our shop for service. Shop hours are by appointment only, so please call or e-mail us first to discuss needed service work and/or to set up an appointment to bring your game in. You can bring your game in on your own, or we may be able to come pick it up for you at additional cost.

On-Site Service Hours:
We do most on-site service calls in the morning hours, typically scheduled between 9am and noon, schedule and weather permitting. Other times may also be available- feel free to
call or e-mail us if you would like more info, or to schedule an appointment.

Other Charges:
We also charge our standard hourly rate for other non-repair/non-maintenance services including, but not limited to, the following:
  • Inspection/diagnosis of games.
  • Written estimates for repair or service.
  • Consultation work related to a game you currently own, previously owned, or a game you may be interested in buying from someone else.
  • Inquiries or consultation on specific parts/accessories that we do not stock (such as researching parts, tracking parts down, parts technical issues, or locating parts for you).
  • Looking up and/or researching parts/supplies/tech info for you.
  • Tracking down parts from other suppliers (including any shipping and labor/time costs to obtain them).
Work like this takes time for us to do, and that takes us away from other paid work, so we must charge for this type of work if you ask us to do it for you. Please ask about any of these items if you have any questions.


Repair Warranty:
Most repairs we do include a 14-day warranty which covers the quality of our workmanship, and any new parts that we sell and install. If there is any defect in our workmanship or parts, it will become apparent within 14 days, under normal use of the machine.

We do not extend our warranty for situations where you have not used the game since the repair, or have used it only "a little bit". The warranty's time limit is 14 days- no exceptions.

Some new parts (such as circuit boards, displays, etc) may include a longer manufacturer's warranty (30-day, 60-day, etc). This will be explained at time of service. Please note that manufacturer's warranty on parts typically does not cover labor costs, so additional costs for repair/replacement will usually apply if we have to return to replace a part under warranty.

Our warranty does not cover parts that you acquired from someone other than our shop (ie: 'customer-provided' parts). Installation/repair, and operation of customer-provided parts is strictly as-is with no warranty whatsoever.

We do not offer any warranty on work on games that have been custom-modified with add-on parts ('mods'), or that have custom electronic parts or modifications, including custom software. All work done on games like this is strictly 'as-is' with no warranty.

We reserve the right to not provide a repair warranty on certain games, or parts of games, if special circumstances apply, such as a game that has had modifications added or made to it, a game that has been customized or otherwise had it's factory design altered, a game that has unusually high wear & tear, had poor past repair work done, or has a circuit board with battery corrosion damage, etc. Such specific cases are explained to the customer, and noted, at time of repair.

Please Note: An in-person examination will be required before we can determine if a problem is covered under warranty or not. If not, a new charge will apply for the return visit and/or diagnosis/repair.

Additional Charges:
  • If a problem comes back, it may or may not be covered under warranty! Some problems in pinball machines can have multiple possible causes. If we fix a broken wire to get a flipper working again, it may stop working later if a switch or other component unexpectedly fails. This would constitute a "new repair" and would not be covered under warranty. However, if the repair we did on the broken wire has failed, this would be covered under warranty (ie: failure of our workmanship caused the problem to return).

  • Additional charges will also apply if other work is requested in addition to warranty work. For example, if we make a warranty call to repair a problem at no charge, additional charges will apply if you request additional work to be done on that same visit- regularly hourly rate will apply for the non-warranty work to be performed, plus the charge for travel time.

Warranty is Void if game is altered, modified, damaged, or worked on by customer, or anyone other than ourselves (Action Pinball), since we last repaired it. Any apparent signs of tampering or attempted repair will void our warranty, and a new charge will apply to return and fix the game again.

Repairs On-Site: Games repaired on-site will be examined and repaired on-site, under warranty, if warranty applies.

Repairs In Our Shop: Games repaired in our shop must be returned to our shop by customer, for any examination and warranty work.


Transporting a Pinball Machine: (In-Shop Repair Customers please note)
Transporting a pinball machine from location to location can cause things to get out of adjustment from vibrations, movement, jarring, etc. So if your game is repaired at our shop and is working when you leave our shop with it, there is a chance that something may get out of adjustment or stop working by the time you get to your destination. Such problems are not within our control and are not covered under repair warranty. A new charge will apply to repair any new problems that arise after the game has left our shop. Customers should take this into consideration whenever a game must be moved.


Circuit Board Repair:
We do some repairs on circuit boards in games that we service for local customers, but we do not do any "stand-alone" circuit board repairs. This means if you have a circuit board from your game that you want to send or bring in to us for "stand-alone" repair (ie: board repair without the game present), we will not be able to help you.

If you have a circuit board that you want to "send out for repair", we would recommend you contact any of the following repair shops listed below, who may be able to help.

The following is a list of repair shops around the U.S. that specialize in pinball machine circuit board repair.
Some shops specialize in certain types/brands of games, as noted below. Shops listed below are not affiliated with us (Action Pinball) and we are not responsible for your particular dealings with any shop below, whether good or bad. We do not endorse any particular shop listed below- this listing is simply provided as a helpful reference to those seeking circuit board repair help. You can likely find some others in an internet search as well.

(Listings are in alphabetical order. Information below may not be current and is not guaranteed.)
Apollo Amusements
Steve Hryb (pronouced "Herb")
Brandon, FL
Phone: 941-752-4421
E-Mail: stevepinfl@aol.com
Specialty: Some board repair, exchange, and good source of used working boards & parts for many games.

Coin Service Technology
2721 Kate Ave, Suite B
Bensalem, PA  19020
Phone: 215-633-7595 
Fax: 215-464-2009
Web: (Website not available as of 1/30/2002.)
Specialty: Gottlieb board repair.

Coin-Op Cauldron
405 Wild Wing Way
Easley, SC 29642
Phone: (864)238-1707
E-Mail: coinopcauldron@charter.net
Web: www.coinopcauldron.com
Specialty: Most types of board repairs. Game servicing etc.

David Gersic
DeKalb, IL
E-Mail: dgersic@niu.edu
Web: www.zaccaria-pinball.com
Specialty: Zaccaria pinball circuit boards.

Joe ("Bingo Joe")
Salt Lake City, UT
E-Mail: bingo55joe@hotmail.com
Phone: 801-359-5342
Specialty: Electro-mechanical bingo pinball game parts, repairs, and game sales.

John's Jukes
Vancouver, B.C., Canada
E-Mail: jrr@flippers.com
Web: www.flippers.com
Specialty: Most makes of pinball/video/coin-op board repair.

Lock When Lit (Rob Anthony)
aka 'Pinball Classics'
Locations:
- Wyoming 
- Missouri: 
 Box 6102
 St Louis MO 63139
E-Mail: LockWhenLit@gmail.com
E-Mail: borygard@gmail.com
Phone: 707-927-4387, 314-766-4587
Web: www.lockwhenlit.com

Otown Amusements
9279 Telfer Run
Orlando, FL  32817
Phone: (407) 677-6856
E-Mail: wkurtz@cfl.rr.com
Web: www.otownamusements.com
Specialty: Pinball board repair: Williams, Bally, Gottlieb, Data East, Sega.

Pin-Logic
Plymouth, MA
E-Mail: tcallahan@pin-logic.com
Web: pin-logic.com
Specialty: Early Bally, Stern, and Williams circuit boards and parts. Circuit board repairs.

Repair Connection
Plymouth, MA
Repair Connection has become "Pin-Logic". See above for contact info.
Specialty: Early Bally, Stern, and Williams games and circuit boards.

Silver Ball Amusements
1641 Hill Rd., Novato, CA 94947
Phone: (415) 893-9600, voice or fax.

Steve Kulpa
Nashville, TN
E-Mail: stevekulpa.tn@gmail.com
Web: stevekulpa.net/pinrepair/pinrepair.htm
Specialty: Bally/Stern MPU boards, solenoid/regulator boards, lamp drivers, 6-digit displays, 
           and rectifier boards (Bally -18, -49, -54).

Two-Bit Score
4418 Pack Saddle Pass
Austin, TX  78745
E-Mail: sales@twobits.com
Web: www.twobits.com
Specialty: Most makes of pinball/video/coin-op board repair. 
	     Specialists in Pac-Man/Ms. Pac-Man boards.


Service Outside Our Area: For Out-of-Town And Out-of-State Customers
We do not service any games outside our
local area (see above for info on our local area) but the info below may help you to find the help you need- whether "doing it yourself" or looking for a repair person or company to service your game.

Online Repair Guides:
Some "do it yourself" pinball repair info can be found on the internet, including www.homepinballrepair.com, www.pinrepairs.com, or www.pinrepair.com.

Finding a Pinball Repair Person or Company:
If you're looking for someone to help service your game "in person", and you're not in our local area, there are a few places you can start looking. Regardless of where you look or who you find, there are some important aspects to consider about who you hire to service your game:
  • Experience: There are good mechanics, and there are lousy mechanics. Ask the repair person if they are experienced and/or qualified to work on the particular type of game you have. Many larger coin-op "distributors" usually only deal in the later-model "high-tech" games, and may not have any knowledge or experience with older mechanical or early solid-state type games made decades ago. On the other hand, some companies or individuals my only be skilled in older mechanical games and may not know anything about electronic (solid-state) pinball machines (made after 1976). Or some may only work on certain types or brands of machines. So be sure to ask if the help you will be paying for is qualified to do proper work on your particular type of game, before you commit to scheduling a repair call or appointment. No point in paying good money if you aren't getting good work.

  • Service Rate: A lot of people think that if they hire an expensive repair person, he will do the job quickly, properly, and be qualified to fix the game they have. This is rarely the truth. It's a good idea to ask what the service rate is, but also ask about experience with the type of game you have. Labor & service rates vary from company to company and do not always reflect the actual experience, or quality, of the work that the person you hire is going to do on your game.

    A cheap technician that is inexperienced may take 5 hours to fix a flipper. A more expensive technician may be qualified to do the job in a half hour, so the hourly service rate may not always reflect the kind of work you will get (or what the final bill will be). A cheaper repairman may end up costing more when all is said and done. Be sure to ask!
Sources for finding a repair shop or person in your area:

  • Local Phone Directory: Check your local hardcopy or online "yellow pages" phone directory for pinball repair persons or shops. Most of these are listed under sections such as "Amusement Devices" or "Pinball". Before enlisting the help of a pinball company or repair person, we strongly advise asking if they, or their technician, are experienced with the kind of game you have.

  • Yahoo! Yellow Pages: An online version of "yellow pages" phone directories for the entire country. Go to: yp.yahoo.com

  • Mr. Pinball "Collector Register": The Mr. Pinball Collector Register is an online collection of pinball owners, hobbiests, collectors, repair persons, and other enthusiasts and includes listings of thousands of people & companies not only in the U.S., but world wide. You can search the listing for persons in or near your area. The Register is located online at: www.xmission.com/~daina/tpcr/index.html



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