Action Pinball Logo Game Service & Repair

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Phone: (801) 272-0221 - info@actionpinball.com
Salt Lake City, Utah, USA
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Game Service & Repair Info

We are located in Salt Lake City, Utah, and do pinball machine service & repair for customers in and around our local area.

As professionals in the commercial pinball machine industry, we have over 35 years experience working with most makes and models of pinball machines- both old and new. We carry a large inventory of parts and supplies to cover a wide variety of service & repairs. Our goal is to provide prompt, fast service, and to be able to diagnose and/or repair your game in one visit. We have the most experience, the largest parts inventory, and the best service, of any pinball dealer in the Western states!

Most types of basic service and repair work can be done on-site in one visit. Optionally, games can also be brought in to our shop to be serviced. Average service on most games usually takes 1 to 2 hours to complete. We can also help with games requiring more extensive service & repair.

Page Contents:

Games we Service:
We service several makes and models of pinball machines. There are also some that we do not service.
Call, or e-mail us with the name of your game, manufacturer, where you are located, and a description of the problem(s) or work you want done, and we can tell you if we can help, and give you some more information, as well as a free estimate.

We service "outside" games, as well as those that were originally purchased directly from our own shop- either brand-new, or used/reconditioned with warranty. We offer a discount on service rates for games that were purchased directly from us in the past.

Bingo Pinballs: While we do not sell or service older mechanical "bingo" (flipper-less) type pinball games, there is a good local source for repairs, parts, and sales of these types of games. For more information, contact Joe at bingo55joe@hotmail.com, or by phone at: 801-359-5342. Let Joe know we referred you!


On-Site and In-Home Service:
We can make on-site service calls to most locations in and around our local area (Salt Lake City, Utah) to service and repair pinball machines. See our
service area info below for more details.

Call, or e-mail us for more information, a free estimate, or to schedule a service call.

Most on-site service calls that we do are limited to basic repairs or service work that can typically be done within an hour or two. If your game requires more work than this, it may need to be brought into our shop for service. We can make arrangements to have you bring your game in, or may be able to pick up and transport your game for you at an additional cost, if our schedule and workload permit. Contact us for further info.

Indoor Games Only:
We will only service games on location that are kept indoors, in a dry, temperature-controlled area (room temperature typically 65-80 degrees). Most games (especially older ones) will often not work properly if located in an area with extreme temperature conditions. An additional service call charge will apply if we have to come back to service a game if it is not located indoors at room temperature when we arrive for the initial service call appointment.

Special Note: Pets and Children:
If you have any pets or small children at your location, we request for safety reasons that they be kept out of the area when we're working on your game. We realize it's exciting and fun to have your game being worked on, but most game repairs are very difficult and require great caution, focus, and concentration for them to be done safely and correctly and without any damage to persons or property. Extra noise, disturbances, disruptions, pets, or children in the area can be very dangerous and very distracting, and even potentially harmful to ourselves, others, and your property. In the past, we have had pet problems, broken glass, knocked-over toolboxes, pinched fingers, stepped-on toes, and similar issues, so we politely ask for your courteous consideration when working on your game at your location. The better we can focus and work on your game, the quicker and cheaper the work can be completed.

Please Be Ready For Us:
Please have your game ready in an accessible, well-lit, indoor climate-controlled area, so it can be worked on properly. We may not be able to work on certain games if they are buried behind furniture or other items, wedged in a dark tight corner, cannot be moved due to items stored on/under/around them, or if any sides of the game are not easily accessible for service. If you can't get around, behind, in front of, or under your game, then neither can we. We do not do any moving of games or furniture, or remove any doors or other parts of your home/location due to liability considerations, so if any moving of the game or other obstructions needs to be done, please make arrangements to have this done in advance of the repair appointment, in order to avoid any additional charges for a return trip or to ensure that service is not refused.

"Can I watch you work on the game?":
You are welcome to observe us while we work on your game, but be aware that as much as we enjoy talking about pinball with our customers, carrying-on a discussion, or showing/explaining what we're doing while trying to work, takes away a tremendous amount of focus/concentration, and increases the odds of something getting overlooked. It also always increases the amount of time it takes to get a repair done, which results in higher repair costs (we charge by the hour).

We're happy to have you observe, but if doing so, we recommend giving us plenty of room to work and move all around the machine, and doing what you can to help us focus and concentrate on the job as best we can. This makes for better repair work and a lower repair bill.

"Can I help you with the repair work?":
We come prepared to tackle the job, so do not need any assistance with repairs. Most games also have high voltages present inside them (even when turned off), and we are frequently using sharp tools and hot soldering irons, so for safety's sake, we recommend simply staying well-clear of the game while we are doing our work. We have had some well-meaning customers in past years who have been injured while trying to "assist", including burns from soldering irons, electrical shock, cut and pinched fingers and hands, etc. We have over 30 years experience working with pinball machines and the tools used to repair them, so kindly recommend simply leaving the work to us.


In-Shop Service:
Customers are welcome to bring games into our shop to be serviced. We are located in Salt Lake City, Utah. Please
call or e-mail to set up an appointment before bringing your game in for service. We can also pick your game up for you and transport it to our shop for repair, for additional cost (if you are within our service area).

SAVE!   Bringing your game in for service on your own can save some cost, as this does not require us to travel to your location to work on the game (on-site service available only within our service area). It also eliminates the possibility and extra costs of having to make a 2nd or 3rd trip out to service your game, if special parts are required, if anything needs to be sent out for outsourced repair, or if any parts need to be special-ordered or require specialized machining or repair.

Some games will have to be brought in to our shop for service, including those that need more extensive work/overhaul, or those that are owned by customers located outside our service area. You can also have your game shipped/transported to/from us by a freight carrier or delivery service- see our Game Packaging and Shipping page for more info.

Payment for In-Shop Repairs:
For games serviced at our shop, we accept only cash or credit/debit cards. We do not accept checks unless they are drawn on a local bank and received 7 or more business days before game is picked up or delivered. Sorry for any inconvenience, but due to too many past problems with bounced and returned checks, we are forced to no longer accept checks at time game is picked up.

Game Storage:
Games must be picked up (or delivered) as soon as repairs are complete, otherwise they will be subject to storage fees and may be sold at customer's expense to cover any applicable storage and repair costs. We are not a storage facility, so make sure you can make arrangements ahead of time to pick your game up when repairs are complete. See our Game Storage Policy for more info.


Services That We Perform:
We can help your pinball machine with anything from general periodic service and repairs done on-site, to basic overhauls and tune-ups- even on a game you just bought "as-is", one that has been "sitting for years", or the all-too-common "eBay nightmare"! We deal with games like these all the time!

Some of the services we commonly perform are:
  • Cleaning, polishing, and waxing playfield.
  • Testing and adjusting game devices.
  • Replacing rubber rings and bumpers.
  • Replacing burned-out light bulbs.
  • Installing new ball(s).
  • Replacing broken or worn-out drop targets.
  • Overhauling playfield, including full tear-down and reconditioning.
  • Rebuilding flippers and bumpers.
  • Repairing and replacing mechanical and electronic parts.
  • Upgrading electronics in older/aging games.
  • Replacing overheated connectors and wiring.
  • Replacing burned out or faulty score displays.
  • General game "tune-ups" and adjustments.
  • ...and more!
Costs vary depending on exactly how much work you want done to your game, or exactly what it may need, and can also vary depending on the type and complexity of the game, and what parts may need to be installed. We charge a competitive hourly rate for our time, plus any parts that may be required.

If you would like a free estimate for pinball service, simply
call, or e-mail us and we will send you a quick reply.

When contacting us, please provide the following vital information:
  • Name of your game (and possibly manufacturer).
  • Description (brief or lengthy) of what problem(s) it has, or what you would like done.
  • Your location (city).
Please note that we only service games on-site within our local area. If you are outside our local area, we may be able to have you bring your game into our shop for service.

Call or e-mail us if you have any questions or need any additional information!


Our Service Area:
We are located in Salt Lake City, Utah. We provide on-site service/repair to most locations in and around the Salt Lake valley and surrounding Wasatch Front areas, including (but not necessarily limited to):


NOTE: On-site repair costs will be higher to areas outside Salt Lake City due to distance/travel time required. Games can also be brought into our shop for service, which saves some cost.

Most on-site service calls that we do are limited to minor repairs or service work that can be done within an hour or two. If your game requires more work than this, or if you are outside our service area, then you may bring your game into our shop for service. We can make arrangements to have you bring your game in, or may be able to pick up your game for you. Contact us for further info.

Feel free to contact us if you have a game that you would like repaired, and we can give you more information, including a free estimate.
Service Rate, Charges, and Work Hours:
Service Rate:
We offer a competitve hourly rate for service, based mostly on our experience, expertise, and quality of work. We have over 30 years experience in the pinball industry, and are the best qualified in the state of Utah. Our rate applies to time spent working on your game, plus any travel time to and from your location. Parts and supplies are additional.

In-Shop Service Hours:
Customers are welcome to bring their games in to our shop for service. Shop hours are by appointment only, so please call or e-mail us first to discuss needed service work and/or to set up an appointment to bring your game in. You can bring your game in on your own, or we may be able to come pick it up for you at additional cost.

On-Site Service Hours:
We do most on-site service calls in the morning hours, typically scheduled between 9am and 11am, schedule and weather permitting. Other times may also be available- feel free to
call or e-mail us if you would like more info, or to schedule an appointment.

Other Charges:
We also charge our standard hourly rate for other non-repair/non-maintenance services including, but not limited to, the following:
  • Inspection/diagnosis of games.
  • Written estimates for repair or service.
  • Consultation work related to a game you currently own, previously owned, or a game you may be interested in buying from someone else.
  • Inquiries or consultation on specific parts/accessories that we do not stock (such as researching parts, tracking parts down, parts technical issues, or locating parts for you).
  • Looking up and/or researching parts/supplies/tech info for you.
  • Tracking down parts from other suppliers (including any shipping and labor/time costs to obtain them).
Work like this takes time for us to do, and takes us away from other games and customers that we would otherwise be working with, so we must charge for this type of work if you ask us to do it for you. Please ask about any of these items if you have any questions.


Repair Warranty:
Some repair work that we do, and parts that we install, may be warranted. Check with us before your game is serviced, or at the time of service, for exact details.

Please note that we do not warranty any work or parts on older electro-mechanical games. These are mechanical (non-electronic) games made up through approx. 1977. Work is not warranted on these games as they are generally unreliable due to design and age, and usually require frequent maintenance and repair just to keep them running, even after being repaired.

For other games, we may or may not be able to warranty work depending on actual game condition, or the make/model of the game. With used games, some are more worn out than others, or are less reliable by design, or manufacturer has gone out of business and proper replacement parts are no longer available, etc. So games like these may require further repair and maintenance or special attention just to keep them running, and therefore cannot be warranted.

Again, please check with us at time of repair, or when calling to schedule a repair, about exact warranty details.

Warranted Work/Parts:
On work/parts that are warranted, warranty period is for 14 days from the date of repair, and covers only OUR workmanship, and any NEW parts that we install on the game. Nothing else in the game is warranted.

Any work done on your game under our warranty must be performed by us ourselves (Action Pinball). Work done on your game by anyone other than ourselves will void our warranty. Any evidence of tampering or other work having been done since our original warranted repair will void our warranty. We are not responsible for any costs for any work done on your game by anyone other than ourselves (Action Pinball).

IMPORTANT:
Additional Charges: If warranty work is requested, but problem turns out to be not covered under warranty (i.e.: a "new problem" or problem not specifically associated with, or related to, work that we performed), or if customer has worked on the game or attempted repair himself/herself in any way, a new repair charge will apply to once again repair the equipment.

For example, say a flipper is broken, and we repair a loose wire to fix it. Then the next day, the flipper stops working again, but this time, it's because a mechanical part broke (the wire we fixed is still good). In this case, a new charge will apply to come out and fix the broken mechanical part- this is considered a "new problem" and a new, separate charge will apply to fix the problem.

In any case of requested warranty work, an examination of the game will be required to determine if the problem is covered under warranty or not. If problem is not covered under warranty, a new charge will apply for any time spent working on or examining the game, and any travel time to and from your location.

Transporting a Pinball Machine: (In-Shop Repair Customers please note)
Transporting a pinball machine from location to location can cause things to get out of adjustment from vibrations, movement, jarring, etc. So if your game is repaired at our shop and is working when you leave our shop with it, there is a chance that something may get out of adjustment or stop working by the time you get to your destination. Such problems are not within our control and are not covered under repair warranty. A new charge will apply to repair any new problems that arise after the game has left our shop. Customers should take this into consideration whenever a game must be moved.


Circuit Board Repair:
We only service and repair circuit boards from games that we have sold directly to our own customers. We do not service circuit boards from games that were not purchased directly from our shop.

If you have a circuit board that needs repair, but is not from a game that you purchased directly from us, we would recommend you contact any of the following repair shops listed below, who may be able to help.

If you are interested in repairing your own game or circuit board(s), you can find some helpful information on our
Technical Articles page, or visit some of the do-it-yourself pinball repair sites on the internet, such as www.homepinballrepair.com, www.pinrepairs.com, or www.pinrepair.com.

Please do not contact us for technical help, unless the game you have was purchased directly from us. We do not have the time or resources to provide technical help on games that were not purchased directly from our shop.

The following is a list of repair shops around the U.S. that specialize in pinball machine circuit board repair.
Some shops specialize in certain types/brands of games, as noted below. Shops listed below are not affiliated with us (Action Pinball) and we are not responsible for your particular dealings with any shop below, whether good or bad. We do not endorse any particular shop listed below- this listing is simply provided as a helpful reference to those seeking circuit board repair help. You can likely find some others in an internet search as well.

(Listings are in alphabetical order. Information below may not be current and is not guaranteed.)
Apollo Amusements
Steve Hryb (pronouced "Herb")
Brandon, FL
Phone: 941-752-4421
E-Mail: stevepinfl@aol.com
Specialty: Some board repair, exchange, and good source of used working boards & parts for many games.

Coin Service Technology
2721 Kate Ave, Suite B
Bensalem, PA  19020
Phone: 215-633-7595 
Fax: 215-464-2009
Web: (Website not available as of 1/30/2002.)
Specialty: Gottlieb board repair.

Coin-Op Cauldron
405 Wild Wing Way
Easley, SC 29642
Phone: (864)238-1707
E-Mail: coinopcauldron@charter.net
Web: www.coinopcauldron.com
Specialty: Most types of board repairs. Game servicing etc.

David Gersic
DeKalb, IL
E-Mail: dgersic@niu.edu
Web: www.zaccaria-pinball.com
Specialty: Zaccaria pinball circuit boards.

Joe ("Bingo Joe")
Salt Lake City, UT
E-Mail: bingo55joe@hotmail.com
Phone: 801-359-5342
Specialty: Electro-mechanical bingo pinball game parts, repairs, and game sales.

John's Jukes
Vancouver, B.C., Canada
E-Mail: jrr@flippers.com
Web: www.flippers.com
Specialty: Most makes of pinball/video/coin-op board repair.

Mayfair Amusements
60-41 Woodbine Street
Ridgewood, NY 11385
E-Mail: themayfair@aol.com
Web: www.mayfairamusement.com

Otown Amusements
9279 Telfer Run
Orlando, FL  32817
Phone: (407) 677-6856
E-Mail: wkurtz@cfl.rr.com
Web: www.otownamusements.com
Specialty: Pinball board repair: Williams, Bally, Gottlieb, Data East, Sega.

Pin-Logic
Plymouth, MA
E-Mail: tcallahan@pin-logic.com
Web: pin-logic.com
Specialty: Early Bally, Stern, and Williams circuit boards and parts. Circuit board repairs.

Repair Connection
Plymouth, MA
Repair Connection has become "Pin-Logic". See above for contact info.
Specialty: Early Bally, Stern, and Williams games and circuit boards.

Silver Ball Amusements
1641 Hill Rd., Novato, CA 94947
Phone: (415) 893-9600, voice or fax.

Steve Kulpa
Nashville, TN
E-Mail: stevekulpa.tn@gmail.com
Web: stevekulpa.net/pinrepair/pinrepair.htm
Specialty: Bally/Stern MPU boards, solenoid/regulator boards, lamp drivers, 6-digit displays, 
           and rectifier boards (Bally -18, -49, -54).

Two-Bit Score
4418 Pack Saddle Pass
Austin, TX  78745
E-Mail: sales@twobits.com
Web: www.twobits.com
Specialty: Most makes of pinball/video/coin-op board repair. 
	     Specialists in Pac-Man/Ms. Pac-Man boards.


Service Outside Our Area: For Out-of-Town And Out-of-State Customers
We do not service any games outside our
local area (see above for info on our local area) but the info below may help you to find the help you need- whether "doing it yourself" or looking for a repair person or company to service your game.

Online Repair Guides:
Some "do it yourself" pinball repair info can be found on the internet, including www.homepinballrepair.com, www.pinrepairs.com, or www.pinrepair.com.

Finding a Pinball Repair Person or Company:
If you're looking for someone to help service your game "in person", and you're not in our local area, there are a few places you can start looking. Regardless of where you look or who you find, there are some important aspects to consider about who you hire to service your game:
  • Experience: There are good mechanics, and there are lousy mechanics. Ask the repair person if they are experienced and/or qualified to work on the particular type of game you have. Many larger coin-op "distributors" usually only deal in the later-model "high-tech" games, and may not have any knowledge or experience with older mechanical or early solid-state type games made decades ago. On the other hand, some companies or individuals my only be skilled in older mechanical games and may not know anything about electronic (solid-state) pinball machines (made after 1976). Or some may only work on certain types or brands of machines. So be sure to ask if the help you will be paying for is qualified to do proper work on your particular type of game, before you commit to scheduling a repair call or appointment. No point in paying good money if you aren't getting good work.

  • Service Rate: A lot of people think that if they hire an expensive repair person, he will do the job quickly, properly, and be qualified to fix the game they have. This is rarely the truth. It's a good idea to ask what the service rate is, but also ask about experience with the type of game you have. Labor & service rates vary from company to company and do not always reflect the actual experience, or quality, of the work that the person you hire is going to do on your game.

    A cheap technician that is inexperienced may take 5 hours to fix a flipper. A more expensive technician may be qualified to do the job in a half hour, so the hourly service rate may not always reflect the kind of work you will get (or what the final bill will be). A cheaper repairman may end up costing more when all is said and done. Be sure to ask!
Sources for finding a repair shop or person in your area:

  • Local Phone Directory: Check your local hardcopy or online "yellow pages" phone directory for pinball repair persons or shops. Most of these are listed under sections such as "Amusement Devices" or "Pinball". Before enlisting the help of a pinball company or repair person, we strongly advise asking if they, or their technician, are experienced with the kind of game you have.

  • Yahoo! Yellow Pages: An online version of "yellow pages" phone directories for the entire country. Go to: yp.yahoo.com

  • Mr. Pinball "Collector Register": The Mr. Pinball Collector Register is an online collection of pinball owners, hobbiests, collectors, repair persons, and other enthusiasts and includes listings of thousands of people & companies not only in the U.S., but world wide. You can search the listing for persons in or near your area. The Register is located online at: www.xmission.com/~daina/tpcr/index.html



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