Game Service & Repair
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- Pinball Machines - Video & Other Games - Pinball Buyer's Guide - Game Sales Info - Game Parts & Supplies - ROM Chips - Technical Articles > Game Service & Repair - Ordering Info - Contact Us - Site Map |
Most types of service and repair work can be done on-site, usually in one visit, if you are within our Service Area. Games can also be brought into our shop for work, or more extensive repairs or overhauls. Page Contents:  Games we Service:
We service most makes and models of commercial (coin-operated) arcade pinball machines. There are also some types, makes, and models of games that we do not service. Call, or e-mail us with the name of your game, manufacturer, where you are located, and a description of the problem(s), and we can tell you if we can help, and give you some more information, as well as a free estimate. We are always glad to service all types of games and gameroom equipment that have been purchased directly from us in the past, which have been sold brand-new, or restored and sold with warranty. We usually do not service games that we have sold in "as-is" condition ("project" or "fixxer-upper" games, etc.) which have no warranty. We also offer a discount on service rates on games that have been purchased directly from us in the past. Bingo Pinballs: While we do not sell or service older mechanical "bingo" type pinball games ourselves, there is a good local source for repairs, parts, and complete bingo games for sale. For more information, contact Joe at bingo55joe@hotmail.com, or by phone at: 801-359-5342. Let Joe know we referred you! On-Site and In-Home Service:
We can make service calls to most locations in our area (Salt Lake City, Utah) to service and repair games. See our service area map below for more details. Most "on-site" service calls that we do are limited to minor repairs or service work that can typically be done within an hour or two. If your game requires more work than this, it may need to be brought into our shop for service. We can make arrangements to have you bring your game in, or may be able to pick up your game for you at an additional cost, if our schedule and workload permit. Contact us for further info. Indoor Games Only: We will only service games on location that are kept indoors, in a dry, temperature-controlled area (room temperature of 65-80 degrees). Most games (especially older ones) will often not work properly if located in an area with extreme, humid, or non-room-temperature conditions. An additional service call charge will apply if we have to come back to service a game if it is not located indoors at room temperature when we arrive for the initial service call appointment. Special Note: Pets and Children: If you have any pets or small children at your location, we request that you keep them out of the area when we're working on your game. We realize it's exciting and fun to have your game being worked on, but game repair is very difficult and requires great caution and concentration for it to be done safely and correctly and without any damage to persons or property. Extra noise, disturbances, disruptions, pets, or children in the area can be very dangerous and very distracting, and even potentially harmful to ourselves, others, and your property. In the past, we have had dog problems, broken glass, knocked-over toolboxes, pinched fingers, stepped-on toes, and similar issues, so we politely ask for your courteous consideration when working on your game at your location. The better we can focus and work on your game, the quicker it can be completed, and this saves money. Please Be Ready For Us: Please have your game ready in an accessible, well-lit, indoor climate-controlled area, so it can be worked on properly. We may not be able to work on certain games if they are buried behind furniture or other items, cannot be moved due to items stored on/under/around them, or if sides/back of game are not easily accessible for service. Additional charges will apply, or service may be refused, if we have to move furniture or storage items that inhibit access to any sides of the game (front, back, sides). In-Shop Service:
Customers are welcome to bring games into our shop to be serviced. Please call or e-mail to set up an appointment to bring your game in for service. Payment for In-Shop Repairs: For games serviced at our shop, we accept only cash or credit/debit cards. We do not accept checks unless they are drawn on a local bank and received 7 or more business days before game is picked up or delivered. Sorry for any inconvenience, but due to too many problems with bounced and returned checks lately, we are forced to no longer accept checks at time game is picked up. Game Storage: Games must be picked up (or delivered) as soon as repairs are complete, otherwise they will be subject to storage fees and may be sold at customer's expense to cover any applicable storage and repair costs. We are not a storage facility, so make sure you can make arrangements ahead of time to pick your game up when repairs are complete. See our Game Storage Policy for more info. Services That We Perform:
We can help your pinball machine with anything from general periodic service and repairs done on-site, to basic overhauls and tune-ups- even on a game you just bought "as-is", one that has been "sitting for years", or the all-too-common "eBay nightmare"! We deal with games like these all the time! Some of the services we commonly perform are:
If you would like a free estimate for pinball service, simply call, or e-mail us and we will send you a quick reply. When contacting us, please provide the following vital information:
PLEASE NOTE: The 40+ hour restoration process described on our Pinball Machines page is what we do on games in our own inventory, which we restore and sell through our showroom and website. We do not perform restoration work to this extent on any "outside" games, however, if you have a game that you want repaired, serviced, or reconditioned, we can help with most issues, typically involving items listed above. But with our always-busy workload, we simply do not have the time or resources to do full 40+ hour extensive restorations on games purchased from other dealers or individuals. Contact us if you have any questions or need any additional information! Our Service Area:
We are available to make "on-site" service calls to most locations in and around our area (Salt Lake City, Utah). We have two service areas: our Full Service Area, and our Limited Service Area:
Service Rate, Charges, and Work Hours:
Service Rate: We offer a competitve hourly rate for service, based mostly on our experience, expertise, and quality of work. We have over 30 years experience in the pinball industry, and are the best qualified in the state of Utah. Our rate applies to time spent working on your game, plus any travel time to and from your location. Parts and supplies are additional. Other Charges: We also charge our standard hourly rate for other non-repair/non-maintenance services including, but not limited to, the following:
In-Shop Service Hours: Customers are welcome to bring their games in to our shop for service most anytime during our normal business hours. Contact us first to discuss your game's service needs, and to set up an appointment to bring your game in. On-Site Service Hours: We do most on-site service calls in the morning hours, scheduled between 8am and 11am, on available days, schedule and weather permitting. Other times may also be available- feel free to call or e-mail us if you would like more info, or to schedule an appointment. Repair Warranty:
Some repair work that we do, and parts that we install, may be warranted. Check with us before your game is serviced, or at the time of service, for exact details. Please note that we do not warranty any work or parts on older electro-mechanical games. These are mechanical (non-electronic) games made up through approx. 1977. Work is not warranted on these games as they are generally unreliable due to design and age, and usually require frequent maintenance and repair just to keep them running, even after being repaired. For other games, we may or may not be able to warranty work depending on actual game condition, or the make/model of the game. With used games, some are more worn out than others, or are less reliable by design, or manufacturer has gone out of business and proper replacement parts are no longer available, etc. So games like these may require further repair and maintenance or special attention just to keep them running, and therefore cannot be warranted. Again, please check with us at time of repair, or when calling to schedule a repair, about exact warranty details. Warranted Work/Parts: On work/parts that are warranted, warranty period is for 14 days from the date of repair, and covers only OUR workmanship, and any NEW parts that we install on the game. Nothing else in the game is warranted. Any work done on your game under our warranty must be performed by us ourselves (Action Pinball). Work done on your game by anyone other than ourselves will void our warranty. Any evidence of tampering or other work having been done since our original warranted repair will void our warranty. We are not responsible for any costs for any work done on your game by anyone other than ourselves (Action Pinball).
For example, say a flipper is broken, and we repair a loose wire to fix it. Then the next day, the flipper stops working again, but this time, it's because a mechanical part broke (the wire we fixed is still good). In this case, a new charge will apply to come out and fix the broken mechanical part- this is considered a "new problem" and a new, separate charge will apply to fix the problem. In any case of requested warranty work, an examination of the game will be required to determine if the problem is covered under warranty or not. If problem is not covered under warranty, a new charge will apply for any time spent working on or examining the game, and any travel time to and from your location. Transporting a Pinball Machine: (In-Shop Repair Customers please note) Transporting a pinball machine from location to location can cause things to get out of adjustment from vibrations, movement, jarring, etc. So if your game is repaired at our shop and is working when you leave our shop with it, there is a chance that something may get out of adjustment or stop working by the time you get to your destination. Such problems are not within our control and are not covered under repair warranty. A new charge will apply to repair any new problems that arise after the game has left our shop. Customers should take this into consideration whenever a game must be moved. Circuit Board Repair:
We only service and repair circuit boards from games that we have sold directly to our own customers. We do not service circuit boards from games that were not purchased directly from our shop. If you have a circuit board that needs repair, but is not from a game that you purchased directly from us, we would recommend you contact any of the following repair shops listed below, who may be able to help. If you are interested in repairing your own game or circuit board(s), you can find some helpful information on our Technical Articles page, or visit the do-it-yourself pinball repair site at www.pinrepair.com Please do not contact us for technical help, unless the game you have was purchased directly from us. We do not have the time or resources to provide technical help or repairs on games that were not purchased directly from our shop. The following is a list of repair shops around the U.S. that specialize in pinball machine circuit board repair. Some shops specialize in certain types/brands of games, as noted below. Shops listed below are not affiliated with us (Action Pinball) and we are not responsible for your particular dealings with any shop below, whether good or bad. This listing is simply provided as a helpful reference to those seeking circuit board repair help. Be sure to tell them we referred you! (Listings are in alphabetical order. Information below may not be current and is not guaranteed.) Apollo Amusements Steve Hryb (pronouced "Herb") Brandon, FL Phone: 941-752-4421 E-Mail: stevepinfl@aol.com Specialty: Some board repair, exchange, and good source of used working boards & parts for many games. Coin Service Technology 2721 Kate Ave, Suite B Bensalem, PA 19020 Phone: 215-633-7595 Fax: 215-464-2009 Web: (Website not available as of 1/30/2002.) Specialty: Gottlieb board repair. Coin-Op Cauldron 405 Wild Wing Way Easley, SC 29642 Phone: (864)238-1707 E-Mail: coinopcauldron@charter.net Web: www.coinopcauldron.com Specialty: Most types of board repairs. Game servicing etc. David Gersic DeKalb, IL E-Mail: dgersic@niu.edu Web: www.zaccaria-pinball.com Specialty: Zaccaria pinball circuit boards. Joe ("Bingo Joe") Salt Lake City, UT E-Mail: bingo55joe@hotmail.com Phone: 801-359-5342 Specialty: Electro-mechanical bingo pinball game parts, repairs, and game sales. John's Jukes Vancouver, B.C., Canada E-Mail: jrr@flippers.com Web: www.flippers.com Specialty: Most makes of pinball/video/coin-op board repair. Mayfair Amusements 60-41 Woodbine Street Ridgewood, NY 11385 E-Mail: themayfair@aol.com Web: www.mayfairamusement.com Otown Amusements 9279 Telfer Run Orlando, FL 32817 Phone: (407) 677-6856 E-Mail: wkurtz@cfl.rr.com Web: www.otownamusements.com Specialty: Pinball board repair: Williams, Bally, Gottlieb, Data East, Sega. Pin-Logic Plymouth, MA E-Mail: tcallahan@pin-logic.com Web: pin-logic.com Specialty: Early Bally, Stern, and Williams circuit boards and parts. Circuit board repairs. Repair Connection Plymouth, MA Repair Connection has become "Pin-Logic". See above for contact info. Specialty: Early Bally, Stern, and Williams games and circuit boards. Silver Ball Amusements 1641 Hill Rd., Novato, CA 94947 Phone: (415) 893-9600, voice or fax. Steve Kulpa Nashville, TN E-Mail: stevekulpa@yahoo.com Web: www.geocities.com/stevekulpa/pinball.htm Specialty: Bally/Stern solenoid/regulator boards, lamp drivers, 6-digit displays, and rectifier boards (Bally -18, -49, -54). Two-Bit Score 4418 Pack Saddle Pass Austin, TX 78745 E-Mail: sales@twobits.com Web: www.twobits.com Specialty: Most makes of pinball/video/coin-op board repair. Specialists in Pac-Man/Ms. Pac-Man boards. Service Outside Our Area: For Out-of-Town And Out-of-State Customers
We do not service any games outside our local service area (see above for info on our service area) but the info below may help you to find the help you need- whether "doing it yourself" or looking for a repair person or company to service your game. Online Repair Guides: A great wealth of online referenece information for "do it yourself" pinball repair can be found at www.pinrepair.com. The online repair guides here cover everything from basic repair and maintenance to in-depth restoration work, on old games and new. The do-it-yourselfer can find just about anything on the PinRepair site for maintaining a game and doing basic repair. Finding a Pinball Repair Person or Company: If you're looking for someone to help service your game "in person", and you're not in our local service area, there are a few places you can start looking. Regardless of where you look or who you find, there are some important aspects to consider about who you hire to service your game:
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