Action Pinball Logo Ordering and Contact Information

Order by phone or online: www.actionpinball.com  
 
Phone: (801) 272-0221 - info@actionpinball.com
Salt Lake City, Utah, USA
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Ordering and Contact Information

Information on this page is for the ordering and shipping of parts and supplies only.

For information on purchasing and shipping Pinball Machines or other games & equipment, please see our Game Sales Info page.
Page Contents:

Ordering Information: Contact Information:

How to Order

All parts orders are done by shipping only. We do not currently offer a will-call or in-person pickup option.

Please place your order online through our website.

- Order Online:
Use the Search Box at the top of any web page to enter part description, part number, game name, etc. to search for what you're looking for. Browse search results and click on any item to see item details, and to order online.

Once you've clicked on an available item, you'll see the Add to Cart button. Use this to add the item to your online shopping cart.

Once you're done shopping, click the View Cart button at the top right of any page to review the items in your online shopping cart.

Review the items in your cart and make any necessary changes, then click the "Checkout" button in the lower right corner to enter your payment and shipping info.

Our website uses the secure PayPal system for online payment processing. You do not need to have a PayPal account to make payment- you can use any major credit/debit card, or funds from your PayPal account (if you have one). Follow the directions in the payment process to make payment and enter your shipping info, and complete your purchase.

Shipping Charges:

To view shipping charges, simply add any item to your shopping cart, then select your country in the shopping cart view to see current standard shipping rates.

Heavy/oversize orders, and some international shipments, may require additional charges to ship, based on the exact weight, size, and destination of the shipment. We will contact you as soon as possible after your order is placed, if additional costs are required to ship.

Expedited shipping is also available on most orders at a higher rate than standard rates (starting at approx. $25 above standard rates). E-mail us if you need a shipping quote for an expedited shipment. See Shipping Methods below for more information.




International Orders (Outside U.S.):
We ship parts & supplies orders to most countries outside the U.S.

We use US Postal Service (USPS) for international shipping, as they have the least-expensive rates, and fastest delivery times. Costs vary depending on destination country, and size/weight of the shipment. You can see shipping costs by selecting your country in your shopping cart view, prior to checkout.

If your country is not listed in your shopping cart view, we may not have shipping rates for your country, or shipping may not currently be available to your country. You can contact us by e-mail, or submit your order and we will contact you by e-mail after your order has been received. We can send you an e-mail invoice for shipping/handling costs, or refund your payment if shipping is not available to your country.

Oversize Shipments:
Some large, oversize, or heavy items or quantities, may require additional cost to ship internationally. We will contact you by e-mail after your order has been received if any additional charges are required. For additional costs, we will send you an e-mail invoice so you can make additional payment online. If costs to ship are too expensive for you, we can change or cancel your order- just let us know.

Orders requiring additional shipping cost or extra information will be put on hold until we hear from you by e-mail. Please make sure your e-mail application is set up to allow e-mails from us, and not to mistakenly mis-direct them as 'spam' or 'junk' mail (this is a frequent problem for gmail users).

Backordered & Special-Order Items:
If any items in your order are backordered, or have to be brought in by special-order, we will let you know after receiving your order, and give you the option of holding your order and shipping once it is complete, or making 2 shipments (1 for in-stock items, and 1 for backorder/special-order items when they come in). Additional shipping costs will apply if more than 1 shipment is requested.

Customs Taxes / Tariffs / Fees on Imported Goods:
Items being shipped outside the U.S. may be subject to import taxes, tariffs, and fees, when they enter your country as imported goods. We do not charge for or collect these fees- these fees are collected by your government, customs service, or postal service, when the package is delivered to you, and are based on the U.S. dollar amount of the merchandise you have purchased. Some countries do not charge any fees. Others may charge up to 100% of the value of the goods. Contact your local Post Office or Customs Service for more details.

Only goods (merchandise) are taxable as imported items. Items like shipping/handling charges, labor charges, and deposit charges are not taxable.)

We are required by U.S. Federal Law to truthfully state the value of the merchandise being shipped on the customs form placed on the outside of the package. We will not misrepresent or fraudulently state an incorrect amount on the customs form or mark purchased merchandise as a 'gift'- please do not ask us to violate the law- such requests will be ignored. We have no control over what your government may charge to import goods from the U.S. into your country, nor can we answer questions about such fees. If you have questions or concerns about import taxes, fees, and tariffs, please contact your local post office or customs service.

Please do not order from us if you are unwilling to pay additional shipping costs and import taxes, fees, and/or tariffs on your order shipped outside the U.S.




Shipping Schedule:
Most orders usually ship within 1-2 business days.




Shipping Times:
Within the U.S.: Most domestic orders shipped within the U.S. take an average of 2-7 business days to arrive, depending on destination. Some may take more time, some may take less, depending on destination and shipment method.

Outside the U.S.: Most international shipments take an average of 2-3 weeks to arrive, depending on destination. Some may take more time, or less, depending on destination and shipment method. Some shipments are occasionally delayed in Customs for random inspection which can delay delivery (this is rare). We have seen some shipments take as much as 9-10 weeks to arrive when delayed in Customs.

Holidays and weather conditions can also affect delivery time, especially in winter months. Please allow sufficient time for your shipment to arrive before contacting us regarding any possible shipping delays.




Shipping Methods:

We use US Postal Service (USPS) for domestic and international shipments, as they have the least-expensive rates, and fastest delivery times.

Expedited shipping is also available on most orders at a higher rate than standard rates (starting at approx. $25 above standard rates). We use USPS Express Mail, which is overnight to most urban areas, or 2-day service to outlying areas, and delivery times are guaranteed with Express Mail. Contact us if you wish to have your order sent by Express Mail, and we can provide more info on shipping and additional costs for this expedited service.

Please note that our cut-off time for Express Mail orders is 3:00PM Mountain Time. Orders and shipping costs must be paid and received in full before this time so that there is still sufficient time to process, pack, label, and send the shipment to the post office before the cut-off time. If payment is received after, or too close to, the cut-off time, your order will not go out until the next day, so will take an additional day to get to you.

Other Shipping Methods:
We currently do not use any other shipping methods besides US Postal Service. Please do not ask, as we will not be able to accomodate you.




Shipment Tracking:
All shipments we send out include tracking services. Tracking number and information is sent to you by e-mail, and goes to the e-mail address that we receive with your order.

Attention G-Mail Users:
We have frequent problems trying to communicate with customers that use Gmail. If you use Gmail, please set your preferences so that e-mails from our domain (actionpinball.com) can reach your inbox without being mis-routed as 'spam' or 'junk' mail. Contact Gmail for help if you need assistance, or use a better e-mail service.

You can track your shipment at
www.usps.com.

PLEASE NOTE: Estimated delivery dates provided with tracking info on the www.usps.com web site for standard & Priority Mail shipments are only estimates and are not guaranteed delivery dates. Guaranteed delivery dates are only applicable to USPS Express Mail shipments which ship at a much higher cost.

International Shipments:
Some international shipments may have tracking available only while the shipment is within the borders of the US. So you may not see any tracking information after the shipment leaves a major coastal US port city. Some countries will pick up, and continue to provide tracking on, US shipments. In these cases, you may still see tracking information through www.usps.com. Or you may have to check tracking on the website of the postal service in your destination country (use auspost.com.au for Australia, for example.)

For all shipments with tracking:
Please note that on rare occasions, a shipment may not be scanned by the post office when it goes into their system, and tracking information may not show up in their system until the package is actually delivered. Likewise, a shipment may miss a scan point while en-route, and tracking info fails to show up after that.

If you run into this problem, please allow for ample time for your shipment to arrive before contacting us about a possible shipping problem.

If the post office contact us about a problem, or return your package to us for any reason, we will contact you, but be aware that after we have turned your shipment over to the post office, it is out of our hands until it is delivered, or returned to us for any reason, and there is no further info we can provide to you, other than to confirm shipping date and address. So please be patient and allow for ample time for delivery on your order before attemtping to contact us.

You can contact USPS directly at 1-800-275-8777.

Whether your shipment includes tracking or does not, we are not responsible for any loss, damage, or delays during transit. Shipments are entirely out of our hands after being turned over to the post office for delivery. See Shipment Insurance below for more information.




Shipment Insurance:

Most domestic and international shipments include insurance by US Postal Service.

However, some small shipments, and shipments over $200 US in value, do not.

Shipment insurance is available, optionally, on most shipments.
E-mail us before placing your order (or immediately after placing your order) for information about adding shipping insurance.

If your shipment is not insured, we are not responsible for any damage, theft, or loss after the shipment leaves our shop.

Please note that some credit cards will automatically cover your purchase if lost, damaged, stolen, etc., so you may want to check with your credit card company before ordering to find out if your purchase will already be insured.

The purpose of insurance is to cover the cost of replacing item(s) in your order should they become lost or damaged while in the mail (please read below for important information on determining value and making an insurance claim).

An additional charge will apply for insurance coverage, and must be requested at time of ordering. We are not responsible for lost, damaged, or mis-delivered shipments if they are not insured, nor if insurance is not requested at time of ordering.

International Shipments: Insurance claims on international shipments can be very time consuming (several weeks or months to resolve) and very difficult, if not impossible, to resolve with international shippers. We are not repsonsible for any delays and will not replace any items unless a claim is resolved and paid.

All Shipments: We are not responsible for any claims or value of goods that a shipper may not pay. In many cases, the shipper themselves will determine the value of goods in your shipment, and this may or may not equal what you paid for the goods. In a case where the shipper will not pay the full value of items in your claim, we will not be responsible for covery any loss or costs that will not be covered by the shipper.

OTHER INSURANCE NOTES: (for all shipments)
PLEASE NOTE that:
  1. Insurance does not cover shipping/handling costs on your order. Insurance covers only the cost of the items in your order. Shipping/handling charges are non-refundable.
  2. We are not responsible for any loss or damage to items shipped, if not insured for shipping.
  3. We are not responsible for any loss, theft, or damage to items after they have been delivered (see "Delivery Confirmation" under "Domestic (U.S.) Orders" above).
  4. We are not responsible for any loss, theft, or damage to items, if delivery confirmation cannot be obtained (if shipment does not have tracking or delivery confirmation, etc.)
  5. We are not responsible for any claim that the shipper will not pay, or that the shipper will only pay in part. Determination of the value of items shipped is usually entirely up to the shipper, so if you have something insured and need to make a claim, you may not get what the item is worth. It's entirely up to the shipper, and we have no control over it, and cannot be responsible for such problems.
  6. Insured shipments require a signature in person, when the shipment arrives at your location. Your signature indicates the acceptance of the shipment. Any claim of loss or damage after the shipment has been signed for will not be honored by the shipper, so be sure to check your shipment before signing that form.
  7. We are not responsible if customer is not home or present to sign for and receive an insured shipment when it is delivered.

If you have any questions or problems, please contact us by e-mail or phone.




Payment Methods:
Our website uses the secure PayPal system for online payment processing. You do not need to have a PayPal account to make payment- you can use any major credit/debit card, or funds from your PayPal account (if you have one). Follow the directions in the payment process to make payment and enter your shipping info, and complete your purchase.




Returns & Exchanges:

Any returned items must be authorized, so you must call or
e-mail us first if you have an item to return.

We will give you an RMA number to include with your return, if it is authorized for return.

Not all items are returnable.

Authorized returns are subject to a 10% to 50% restocking charge.

Unauthorized returns may be denied or assessed a higher restocking charge.

  • Returnable Items: Some items we sell are returnable. Most are not, including: games (pinball, video, etc.), any electrical parts/components, special-order items, paperwork items (manuals, schematics, score cards, etc), any used items, and any items sold as-is.

  • Limited to 15 Days: Refunds or exchanges on returnable items are limited to 15 days from date of purchase. No returns or exchanges will be honored after 15 days. Please check your order as soon as you receive it to be sure everything is correct and to your satisfaction, and contact us immediately if there are any problems or questions. Requests for refunds of items after 15 days from purchase will not be honored.

  • Return Shipping Cost: Customer is responsible for any costs associated with packaging and returning any authorized returned items.

  • Refused Returns: If your item was returned and refused (returned without being authorized (no RMA number), or returned after 15 days of purchase), it may be refused. If you wish to have the item shipped back to you, additional shipping/handling costs may apply to re-ship the item back to you a second time.

  • Restocking Fee: All returned items are subject to a 10% to 50% restocking fee, depending on the item, which is deducted from any refund issued.

  • Refund of Shipping/Handling Costs: Shipping/handling costs are not refundable, and will not be refunded.

  • Refund Payment Method: Any payments refunded will be refunded by the original method in which they were received. That is, if you originally made payment by credit card, a refund will be made back to your credit card, etc. No exceptions.

  • Condition of Returned Items: Authorized items returned for exchange must be in same condition as when they were originally shipped to you. Returned items must also be re-stockable and re-sellable to another customer. Any items that do not meet these requirements or that are used, worn, have been installed, show signs of visible use or handing, or that were damaged after being received, cannot be accepted for exchange or refund.

  • Returned/Refused/Undeliverable Shipments: We are not responsible for any shipments returned to us by shipper for any reason. Such shipments will need to be re-shipped to you, if you so desire, and an additional charge for re-shipment will apply. Any shipments that are returned to us and not re-shipped due to refusal or due to our not being able to contact you, will be issued a refund for purchase price, less restocking charge, and less any shipping/handling costs (shipping/handling costs are not refundable).

    Exceptions:

  • Warranted Items: Items that may be covered under a warranty are returnable after 15 days and/or until the end of the warranty period (whichever is greater), only if defective or faulty. Terms vary depending on item and item warranty - contact us if you have any questions about warranty on any particular item.

  • USB Keys Purchased on our Exchange Program: These are returnable for deposit refund for up to 30 days from date of purchase.





Contact Information:
Be sure to check our Frequently Asked Questions section below- your question may already be answered there!

E-Mail (preferred):staff@actionpinball.com
Phone:801-272-0221
Business Hours:
NOTE: We are located in the Mountain Time Zone.

Hours listed below are for the Mountain Time Zone, and may not be the same as your time zone. (What's this?)

Monday - Thursday:9am - 5pm Mountain Time
Friday:9am - 4pm Mountain Time
Saturday:Normally closed (limited hours on occasional Saturdays)
Sunday:Closed
Shop Address:At this time we do not have a public shop for walk-in customers. Call or e-mail for more info if you need to see us in person.
Mailing Address:Action Pinball
2350 E Arbor Lane #761
Holladay, UT 84117
USA



Frequently Asked Questions

Topic: Info:
"How do I fix my game?" We do not provide repair info or technical support by phone or e-mail.

If you are in our local service area we may be able to make a service call appointment to service your game, or have you bring it in to our shop for repair. Call or e-mail us with your needs and we can give you a free estimate and more info. You can visit our Game Service & Repair page for more info as well.

Additionally, you may find some do-it-yourself help via one of these online sources:

- Our Technical Articles Page
- www.pinrepairs.com
- www.pinrepair.com
- www.homepinballrepair.com
"When will my parts order arrive?" See the sections above on Shipping Times, and Shipment Tracking, for more details.

"When will you have this part back in stock?" Any out-of-stock parts listed on our website will have a more info... link in their entry. You can click this link to get more info on the item's status.

Please do not contact us asking about item status, as we will not respond. All information is provided via the more info... link for the item on our site.

"How much is this game worth?" We don't follow current market prices for games, so can't help you with determining value. You may want to do an internet search to see what comparable-condition games are currently selling for.
Phone Messages and
Returned Phone Calls:
We do not return international phone calls outside the U.S. and Canada due to inconvenient time differences. Use e-mail.

Please use e-mail to contact us whenever possible. This will get you the quickest and best response to your question.

Due to our busy shop workload and large volume of calls, we often cannot return phone calls on small parts inquiries, out-of-stock items, or items that we otherwise cannot help you with. So if you need to contact us about something like this, please use e-mail for fastest and best response.


We do not accept any calls from incoming toll-free numbers, unlisted numbers, private numbers, blocked numbers, telemarketers & solicitors, charities and fund-raisers, or from any sources that do not list a phone number for caller ID. Due to the high number of unsolicited telephone calls that our shop receives each day, we have had to adapt our phone system to screen out any of the above types of callers as we simply don't have the time or resources to take these calls.

Please use e-mail to contact us for fastest and best response.

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