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Information on this page is for online and mail-order parts & supplies only, shipped through the US Postal Service. For information on purchasing and shipping Pinball Machines or other games & equipment, please see our Game Sales Info page.
THREE Convenient Ways to Order!
1) Order Online
2) Order by Phone
Please see our business hours listed below for more details.
3) Order by Mail
International Orders (Outside U.S.):
We ship parts & supplies orders to most countries outside the U.S.
Before Placing Your International Order: We recommend e-mailing us with your order (list of part numbers, and quantities), and your shipping address, so we can verify that the parts and quantities you need are in stock, and give you a total cost with shipping. If some parts are not in stock, additional costs will apply to send a second (backordered) shipment. E-mailing us with your order can help avoid problems like this.
International Shipping Costs: Shipping costs to countries outside the U.S. vary depending on the country, and size/weight of your order. If you need a shipping quote before you place your order, just e-mail us with a list of items you want to order, quantities, and your shipping address.
When you place your order online, interational shipping costs are estimated and shown when you checkout and finalize your order. You can cancel or change your order if necessary. Extra shipping costs- in addition to estimated costs- are sometimes required to ship outside the U.S., due to exact weight and size of your shipment. If your order requires additional cost to ship to you outside the U.S., we will contact you by e-mail within 1 business day after your order is placed, to let you know what the additional charges will be. So please check your e-mail after placing your order to avoid any shipping delays.
Customs Taxes / Tariffs / Fees on Imported Goods: Items being shipped outside the U.S. may be subject to import taxes, tariffs, and fees, when they enter your country as imported goods. We do not charge for or collect these fees- these fees are collected by your government, customs service, or postal service, when the package is delivered to you, and are based on the U.S. dollar amount of the merchandise you have purchased. Some countries do not charge any fees. Others may charge up to 100% of the value of the goods. Contact your local Post Office or Customs Service for more details.
Only goods (merchandise) are taxable as imported items. (Items like labor, shipping/handling charges, and deposit charges are not taxable.)
We are required by U.S. Federal Law to truthfully state the value of the merchandise being shipped on the customs form placed on the outside of the package. We will not misrepresent or fraudulently state an incorrect amount on the customs form or mark purchased merchandise as a "gift"- please do not ask us to violate the law. We have no control over what your government may charge to import goods from the U.S. into your country, nor can we answer questions about such fees. If you have questions or concerns about import taxes, fees, and tariffs, please contact your local post office or customs service.
Please do not order from us if you are unwilling to pay additional shipping costs and import taxes, fees, and/or tariffs on your order shipped outside the U.S.
Most orders usually ship within 1-2 business days. If you are in a rush for your order (needed right away or via overnight shipping), please contact us before or right after placing your order to make other arrangements.
If you have any questions or any specific needs for your order, just drop us a line by e-mail.
Within the U.S.: Most domestic orders shipped within the U.S. take an average of 3-6 business days to arrive, depending on destination. Some may take more time, some may take less, depending on destination and shipment method.
Outside the U.S.: Most international shipments take an average of 2-3 weeks to arrive, depending on destination. Some may take more time, some many take less, depending on destination and shipment method. Some shipments are occasionally delayed in Customs for random inspection which can delay delivery (this is rare). We have seen some shipments take as much as 9-10 weeks to arrive when delayed in Customs.
Weather conditions can also affect delivery time, especially in winter months. Please allow sufficient time for your shipment to arrive before contacting us regarding any possible shipping problems.
Shipping and handling costs are calculated when you check out and provide your shipping address information.
Heavy/oversize orders and some international shipments may require additional charges to ship, based on the exact weight, size, and destination of the shipment. We will contact you as soon as possible after your order is placed, if additional costs are required to ship.
Minimum Shipping/Handling Charge:
We have a minimum shipping/handling charge that applies to any order, regardless of cost, number of items, size, weight, or shipping method used. Whether you're ordering a tiny 19¢ part, or $50+ worth of parts, the minimum shipping/handling charge still applies. We can often ship several items for the minimum shipping/handling charge, so if you are just ordering one small part or item, you might consider getting a few extra spare parts or supplies to make shipping & handling costs more worthwhile on your order. See our Game Parts & Supplies page for listings of thousands of common and frequently-needed pinball parts and supplies that we stock.
"Why is there a minimum charge for shipping/handling?"
On processing most small or single-item orders, any profit on the sale of the parts is usually swallowed up by the cost of labor, time, and materials that it takes to package, process, and ship the order (envelopes, boxes, labels, equipment, man-hours, etc.) This means that we often make no profit on processing and shipping small orders- all of the profit that might be made is swallowed up in the cost of the labor and time it takes our employees to put the order together, package it, and ship it.
To overcome this problem and still be able to continue to sell and ship small / single-item orders to our customers, we have had to invoke a minimum charge for shipping/handling. Unlike some other dealers, we do not require a minimum parts order amount prior to shipping/handling charges (some other online dealers require a $25 or $30 minimum parts order). But we do have a minimum charge for shipping and handling.
Shipment insurance is available optionally, at additional cost. See the Shipment Insurance section below for more details. We are not responsible for loss, damage, or theft of shipments if not insured for shipping.
If you need your order to be shipped and arrive quickly (expedited shipment, guaranteed delivery date, etc.) please contact us as soon as your order has been placed. For additional charges, we can ship orders by expedited methods such as USPS Express Mail, Global Express Mail, or Global Express Guaranteed, which are the fastest methods, and some of which offer a guarantee on service and delivery date. See Shipping Methods below for more information.
We primarily ship parts and supplies worldwide through the US Postal Service. Several methods of shipping are available through US Postal Service depending on your type of order and where you are located.
All shipments we send out include shipment tracking. We will e-mail you with shipping/tracking info as soon as your order goes out.
Expedited shipments (rush orders) are available. We typically use USPS Express Mail, which is overnight to most urban areas, or 2-day service to outlying areas, and delivery times are guaranteed with Express Mail. Contact us if you wish to have your order sent by Express Mail, and we can provide more info on shipping and additional costs for this expedited service. You should also contact your local post office too, first, to find out if you are in an overnight, or 2-day service area (not all areas in the U.S. are serviced "overnight" by USPS Express Mail). If you are in a 2-day service area, it may be more economical to have your shipment sent by standard mail, as costs for Express Mail are considerably higher.
Please note that our cut-off time for Express Mail orders is 2:30PM Mountain Time. Orders and shipping costs must be paid and received in full before this time so that there is still sufficient time to process, pack, label, and send the shipment to the post office before the cut-off time. If payment is received after, or too close to, the cut-off time, your order will not go out until the next day, so will take an additional day to get to you.
Other Shipping Methods:
Other shipping methods (such as Federal Express, UPS, Airborne Express, RPS, DHL, and similar others) may be optionally available. Please note that we charge an additional service fee of $20 to ship via these methods (on top of actual shipping costs). We do not normally ship by these methods, so must charge this extra fee to cover our extra time and expense for paperwork, special packaging, and for travelling to/from these locations to drop items off or to arrange for pick-up by their agents. If you have an account with one of these shippers and wish to use it or have them pick up at our shop, the extra handling fee will still apply to cover specific paperwork, labelling, and packaging of the order for shipping by one of these alternate methods. Please e-mail us for more info if you require one of these methods of shipping.
All shipments we send out include tracking services, worldwide. We will not ship any order without tracking. Tracking allows your order to be located while it is en route, and confirms delivery to your address.
We will e-mail you with shipping and tracking info when your package ships out so you can track the shipment while in transit, and confirm delivery date and time. Shipments can be tracked by entering the tracking number on the USPS web site.
For all shipments with tracking: Please note that on rare occasions, a shipment may not be scanned by the post office when it goes into their system, and tracking information may not show up in their system until the package is actually delivered. If you run into this problem, please allow for ample time for your shipment to arrive before contacting us about a possible shipping problem. If the post office contact us about a problem or return your package for any reason, we will contact you, but be aware that after we have turned your shipment over to the post office, it is out of our hands until it is delivered or returned to us for any reason. So please be patient and allow for ample time for delivery on your order.
Whether your shipment includes tracking or does not, we are not responsible for any loss, damage, or delays during transit. Shipments are entirely out of our hands after being turned over to the post office for delivery. See Shipment Insurance below for more information.
Shipment insurance is available, optionally, on all domestic orders shipping within the U.S., and on some shipments going outside the U.S.
If you would like insurance added to your order, please contact us before placing your order, or as soon as possible after placing your order, and we will notify you of the availability and costs for shipment insurance. Our current online ordering system does not allow for insurance to be selected/purchased as part of the online "shopping cart" or checkout system, so insurance has to be paid as a separate payment after placing your order.
If you would like insurance added to your order, just drop us a quick e-mail after placing your order and we will e-mail you an invoice for the additional cost of insurance for the dollar amount of your order, or can charge directly to your credit/debit card or PayPal account as well.
Please note that some credit cards will automatically cover your purchase if lost, damaged, stolen, etc., so you may want to check with your credit card company before ordering to find out if your purchase will already be insured.
The purpose of insurance is to cover the cost of replacing item(s) in your order should they become lost or damaged while in the mail (please read below for important information on determining value and making an insurance claim).
An additional charge will apply for insurance coverage, and must be requested at time of ordering. We are not responsible for lost, damaged, or mis-delivered shipments if they are not insured, nor if insurance is not requested at time of ordering.
International Shipments: Insurance claims on international shipments can be very time consuming (several weeks or months to resolve) and very difficult, if not impossible, to resolve with international shippers. We are not repsonsible for any delays and will not replace any items unless a claim is resolved and paid.
All Shipments: We are not responsible for any claims or value of goods that a shipper may not pay. In many cases, the shipper themselves will determine the value of goods in your shipment, and this may or may not equal what you paid for the goods. In a case where the shipper will not pay the full value of items in your claim, we will not be responsible for covery any loss or costs that will not be covered by the shipper.
OTHER INSURANCE NOTES: (for all shipments)
PLEASE NOTE that:
If you have any questions or problems, please contact us by e-mail or phone.
The following information in this section applies to the sale of parts, supplies, accessories, and services. For payment information on pinball machines, video games and other similar gameroom items, please see our Game Payment Methods page.
For payment for parts, supplies, accessories, and service/repair, we can accept cash (in person), major credit & debit cards, bank transfers, and online payments through PayPal.com. Gift Certificates purchased online or at our shop can also be used toward payment.
We can accept checks and money orders as pre-payments for goods, however these forms of payment must clear the bank before any goods can leave our shop. This process typically takes about 10 business days. We will only accept checks and money orders in U.S. funds, drawn on U.S. banks. A $25 fee will be charged for any returned (bounced) checks or money orders, and any delinquent, uncollected payments/charges left outstanding will be turned over to collections after 30 days.
We do not accept any payment methods other than the above.
Returns & Exchanges:
NOTE: Call or e-mail us first if you have an item to return for refund or exchange.
Returns must be authorized before being sent back to us, and not all items are returnable (see below). "Returns" are considered to be any item returned for refund, exchange, or credit.
RMA number must accompany any returned item(s). If your return is authorized, we will give you an RMA number to include with your item(s) being returned. Items returned without an RMA number may not be accepted at all, or a higher restocking fee may apply.
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